Refund Policy

Last updated: September 2026

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee, which means you have 30 days after receiving your item to request an eligible return.

To qualify for a return, your item must be in the same condition in which you received it, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase.

The product must be returned and inspected before a refund can be approved.

To start a return, contact us at support@vivaflexlabs.com.

If your return is accepted, we will provide instructions explaining how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us with return-related questions at support@vivaflexlabs.com.

Return Shipping and Fees

Customers are responsible for the direct cost of returning a non-defective product. We recommend using a trackable shipping service and retaining proof of shipment until your refund has been completed.

No restocking fee will be charged for an eligible return that complies with this policy.

Original expedited shipping, priority processing, shipping-protection charges, and other optional services are non-refundable, except where required by applicable law.

We will cover reasonable return or replacement costs when an item is confirmed to be defective, damaged, incomplete, or incorrect.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, incomplete, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

We may ask you to provide your order number and clear photographs or a short video showing the item, packaging, and reported problem.

If the issue is confirmed, we may provide a replacement, refund, or another appropriate resolution at no additional cost.

Nothing in this policy limits any mandatory rights relating to defective, damaged, unsafe, or misdescribed products.

Exceptions and Non-Returnable Items

Except where applicable law provides otherwise, we cannot accept returns of:

• Digital products after they have been accessed or downloaded.
• Gift cards.
• Custom or personalized products.
• Products clearly identified as final sale before purchase.
• Products damaged through misuse, neglect, unauthorized modification, or improper handling.
• Hazardous materials, flammable liquids, gases, or rapidly perishable products.

A discounted or promotional TrueGrip Trainer remains eligible under our 30-day money-back guarantee unless it was clearly identified as final sale before purchase.

Please contact us if you have questions or concerns about a particular item.

Exchanges

The fastest way to receive a different product or configuration is to return the item you currently have. Once the return has been accepted, you may place a separate order for the replacement product.

If you received the wrong product, color, hand orientation, or configuration, contact us at support@vivaflexlabs.com so we can correct the issue.

European Union 14-Day Cooling-Off Period

Notwithstanding the terms above, consumers receiving an order in the European Union have the statutory right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, you must clearly notify us at support@vivaflexlabs.com before the 14-day withdrawal period expires. After notifying us, you must return the goods within 14 days using the return instructions we provide.

You may inspect and handle the goods only as reasonably necessary to establish their nature, characteristics, and functioning. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.

The customer is responsible for the direct cost of returning a non-defective product under the statutory cooling-off right. We are responsible for reasonable return costs when a product is defective, damaged, or incorrect, as required by applicable law.

For a valid withdrawal, we will refund the purchase price and the cost of the least expensive standard delivery option offered at checkout. Additional charges resulting from expedited or premium delivery selections are not refundable unless required by law.

The refund will be issued to the original payment method within 14 days after we are notified of the withdrawal. We may withhold the refund until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

Nothing in this policy limits any mandatory consumer rights or legal guarantees available under European Union or applicable national law.

Refunds

We will notify you after we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank, credit card company, or payment provider may require additional time to process and post the refund.

European Union statutory withdrawals will be processed according to the timeframes described in the European Union section above.

If more than 15 business days have passed since we approved your refund, contact us at support@vivaflexlabs.com.

Contact Information

Company: MEAWILLDOIT LLC, trading as Proform Golf
Email: support@vivaflexlabs.com
Phone: +1 343-777-1143